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Emirates loans tablets to US-bound users

08 April 2017

Since then rival carriers Qatar Airways and Etihad have announced services enabling premium customers to loan devices during their flight to the USA, and Emirates has now followed suit.

The service is available on non-stop flights from Dubai to all of Emirates' 12 United States destinations.

Emirates' premium class passengers can use the supplied Microsoft Surface tablets equipped with Microsoft Office 2016 on board for free.

The new service is in response to the US Transportation Security Administration (TSA) directive which requires all passengers travelling on non-stop flights to the US from Dubai to check-in their laptops, tablets, and other personal electronic devices larger than a smart phone.

Etihad is offering complimentary iPads, which I suspect will be much less productive, while Qatar Airways will also be offering free loaner PCs for business class passengers.

The carrier has also introduced a laptop and tablet handling service for all cabin classes since March 25 allowing passengers to check large electronics for special storage at the gate and receive them upon arrival in the US.

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Emirates is introducing the service to mitigate the inconvenience of the ban on passengers, the Middle East airline said in a statement.

Passengers on Emirates will be offered complimentary Microsoft Surface tablets for the duration of affected flights - and will be able to plug in USB drives with personal files.

Watch a video on how Emirates' handling service works here.

Note that the restrictions do not affect the carrier's US-bound flights via Milan and Athens.

According to the airline, almost 8,000 passengers have utilized its complimentary laptop handling service on its 112 weekly flights to the US.

Emirates loans tablets to US-bound users